3 Courses / 5 Classes found

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TQM101: Quality Customer Service – 3 credits

Examines the nature of quality customer service and the attitudes, knowledge, and skill needed to work effectively in a quality customer service environment. Foundation skills for quality customer services are taught, applied, and practiced. Prerequisites: None.

Class# Location Delivery Dates Days Times Instructors Availability
22043
Rio Salado
Online Class
Online : You can start on any Monday between dates:
08/2210/10
Fall 2022
N/A
N/A
  • K. Whetstine
Open
17 of 25 Seats Available
22062
Rio Salado
Online Class
Online : You can start on any Monday between dates:
10/1712/05
Fall 2022
N/A
N/A
  • Staff
Open
25 of 25 Seats Available

TQM230: Teamwork Dynamics – 2 credits

Theory and practice of how team members and team leaders use listening, negotiating and interpersonal skills for the enhancement of team process. Included are concepts of team development and team problem-solving techniques. Prerequisites: None.

Class# Location Delivery Dates Days Times Instructors Availability
22044
Rio Salado
Online Class
Online : You can start on any Monday between dates:
08/2210/10
Fall 2022
N/A
N/A
  • H. Tyler
Open
22 of 25 Seats Available
    • Notes: Ten (10) Week Class
      8-week class option available
      All textbook and course materials available at no or low cost (<$40) - may include OER (Open Educational Resources).
      Microsoft Word is required.
  • This class does not require any books
22063
Rio Salado
Online Class
Online : You can start on any Monday between dates:
10/1712/05
Fall 2022
N/A
N/A
  • Staff
Open
24 of 25 Seats Available
    • Notes: Ten (10) Week Class
      8-week class option available
      Microsoft Word is required.
      All textbook and course materials available at no or low cost (<$40) - may include OER (Open Educational Resources).
  • This class does not require any books

TQM240: Project Management In Quality Organizations – 3 credits

Presents methods for quality organizations in how to plan and schedule a project in use of Critical Path Method (CPM) and Program Evaluation and Review Technique (PERT) techniques and software to monitor and control projects. Prerequisites: None.

Class# Location Delivery Dates Days Times Instructors Availability
28425
Mesa
Online Course
Online
08/2210/14
Fall 2022
N/A
N/A
  • R. Bulriss
Open
2 of 24 Seats Available