2 Courses / 4 Classes found

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TQM101: Quality Customer Service – 3 credits

Examines the nature of quality customer service and the attitudes, knowledge, and skill needed to work effectively in a quality customer service environment. Foundation skills for quality customer services are taught, applied, and practiced. Prerequisites: None.

Class# Location Delivery Dates Days Times Instructors Availability
17783
Rio Salado
Online Class
Online : You can start on any Monday between dates:
1/12 – 3/2
Spring 2026
N/A
N/A
  • K. Whetstine
Open
10 of 25 seats available
17784
Rio Salado
Online Class
Online : You can start on any Monday between dates:
3/9 – 4/27
Spring 2026
N/A
N/A
  • K. Whetstine
Open
8 of 11 seats available

TQM230: Teamwork Dynamics – 2 credits

Theory and practice of how team members and team leaders use listening, negotiating and interpersonal skills for the enhancement of team process. Included are concepts of team development and team problem-solving techniques. Prerequisites: None.

Class# Location Delivery Dates Days Times Instructors Availability
17785
Rio Salado
Online Class
Online : You can start on any Monday between dates:
1/12 – 3/2
Spring 2026
N/A
N/A
  • H. Tyler
Open
7 of 15 seats available
  • Ten (10) Week Class
    8-week class option available
    Microsoft Word is required.
    Open Educational Resources (OER) are learning, teaching, and research materials in any format and medium that reside in the public domain or have an open license copyright that permits no-cost access, re-use, re-purpose, retention, redistribution, and adaptation by others.
    Zero-Textbook-Cost Class: The total cost of required online instructional materials for this "Z Class" is $0.
  • No books listed at the bookstore, contact instructor
17786
Rio Salado
Online Class
Online : You can start on any Monday between dates:
3/9 – 4/27
Spring 2026
N/A
N/A
  • H. Tyler
Open
9 of 11 seats available
  • Ten (10) Week Class
    8-week class option available
    Microsoft Word and Microsoft PowerPoint or Google Vids (free software).
    Open Educational Resources (OER) are learning, teaching, and research materials in any format and medium that reside in the public domain or have an open license copyright that permits no-cost access, re-use, re-purpose, retention, redistribution, and adaptation by others.
    Zero-Textbook-Cost Class: The total cost of required online instructional materials for this "Z Class" is $0.
  • No books listed at the bookstore, contact instructor