Matched 5 Courses / 11 Classes

Quality Customer Service (TQM101) 3 Credits

Examines the nature of quality customer service and the attitudes, knowledge, and skill needed to work effectively in a quality customer service environment. Foundation skills for quality customer services are taught, applied, and practiced. Prerequisites: None.

Class# Semester Location Delivery Dates Days Times Instructor Availability
25689 Fall 2021 Rio Salado
Online Class
Online : You can start on any Monday between dates: 08/23/2021 - 10/11/2021 N/A N/A
  • P. Freuler
Open
21 of 25 Seats Available
Class# Semester Location Delivery Dates Days Times Instructor Availability
25708 Fall 2021 Rio Salado
Online Class
Online : You can start on any Monday between dates: 10/18/2021 - 12/06/2021 N/A N/A
  • Staff
Open
25 of 25 Seats Available
Class# Semester Location Delivery Dates Days Times Instructor Availability
25674 Fall 2021 Rio Salado
Print Based
Print Based : You can start on any Monday between dates: 08/23/2021 - 10/11/2021 N/A N/A
  • S. Lanenga
Open
25 of 25 Seats Available
Class# Semester Location Delivery Dates Days Times Instructor Availability
25693 Fall 2021 Rio Salado
Print Based
Print Based : You can start on any Monday between dates: 10/18/2021 - 12/06/2021 N/A N/A
  • Staff
Open
25 of 25 Seats Available

Leadership and Empowerment Strategies (TQM220) 2 Credits

Methods for facilitating teams and empowering employees which effectively enable all employees to act upon a shared vision. Prerequisites: None.

Class# Semester Location Delivery Dates Days Times Instructor Availability
23412 Fall 2021 Mesa
Online Course
Online : Open Entry/Open Exit 08/23/2021 - 10/15/2021 N/A N/A
  • R. Gillis
Open
25 of 25 Seats Available
  • Notes
    • Class Notes: This is an Online class that does not meet at specific class times. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified.

      Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on https://www.mesacc.edu/online/get-started for additional information.
      Class 23412 Students will have 8 weeks from their start date to complete the class. OEE students may work at the open labs at Southern & Dobson and Red Mountain. OEE students must have the appropriate software to work from home. Students may contact instructor at: robert.gillis@mesacc.edu

Teamwork Dynamics (TQM230) 2 Credits

Theory and practice of how team members and team leaders use listening, negotiating and interpersonal skills for the enhancement of team process. Included are concepts of team development and team problem-solving techniques. Prerequisites: None.

Class# Semester Location Delivery Dates Days Times Instructor Availability
25690 Fall 2021 Rio Salado
Online Class
Online : You can start on any Monday between dates: 08/23/2021 - 10/11/2021 N/A N/A
  • H. Tyler
Open
25 of 25 Seats Available
  • Notes
    • Class Notes: Ten (10) Week Class
      8-week class option available
      All textbook and course materials available at no or low cost (<$40) - may include OER (Open Educational Resources).
      Microsoft Word is required.
Class# Semester Location Delivery Dates Days Times Instructor Availability
25709 Fall 2021 Rio Salado
Online Class
Online : You can start on any Monday between dates: 10/18/2021 - 12/06/2021 N/A N/A
  • Staff
Open
25 of 25 Seats Available
  • Notes
    • Class Notes: Ten (10) Week Class
      8-week class option available
      Microsoft Word is required.
      All textbook and course materials available at no or low cost (<$40) - may include OER (Open Educational Resources).
Class# Semester Location Delivery Dates Days Times Instructor Availability
30043 Fall 2021 Rio Salado
Print Based
Print Based : You can start on any Monday between dates: 08/23/2021 - 10/11/2021 N/A N/A
  • H. Tyler
Open
25 of 25 Seats Available
  • Notes
    • Class Notes: Ten (10) Week Class
      This is a correspondence class. Only the cost of tuition, fees and books is permitted for financial aid. Students pursuing a certificate program are not permitted to receive federal financial aid for correspondence classes. Students cannot complete more than 50% of their program of study via correspondence courses. If you use financial aid to pay for school, please review Section II of your Financial Aid Terms and Conditions at the following web site:
      https://www.riosalado.edu/students/financial-aid/legal-disclosure/terms-and-conditions
      8-week class option available
Class# Semester Location Delivery Dates Days Times Instructor Availability
30511 Fall 2021 Rio Salado
Print Based
Print Based : You can start on any Monday between dates: 10/18/2021 - 12/06/2021 N/A N/A
  • Staff
Open
25 of 25 Seats Available
  • Notes
    • Class Notes: Ten (10) Week Class
      This is a correspondence class. Only the cost of tuition, fees and books is permitted for financial aid. Students pursuing a certificate program are not permitted to receive federal financial aid for correspondence classes. Students cannot complete more than 50% of their program of study via correspondence courses. If you use financial aid to pay for school, please review Section II of your Financial Aid Terms and Conditions at the following web site:
      https://www.riosalado.edu/students/financial-aid/legal-disclosure/terms-and-conditions
      8-week class option available

Motivation, Evaluation, and Recognition Systems (TQM235) 2 Credits

Presents methods for benchmarking, assessing team performance, linking recognition to team performance, and valuing victories and mistakes with all personnel. Prerequisites: None.

Class# Semester Location Delivery Dates Days Times Instructor Availability
23401 Fall 2021 Mesa
Online Course
Online : Open Entry/Open Exit 08/21/2021 - 10/15/2021 N/A N/A
  • R. Gillis
Open
24 of 25 Seats Available
  • Notes
    • Class Notes: This is an Online class that does not meet at specific class times. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified.

      Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on https://www.mesacc.edu/online/get-started for additional information.
      Class 23401 Students will have 8 weeks from their start date to complete the class. OEE students may work at the open labs at Southern & Dobson and Red Mountain. OEE students must have the appropriate software to work from home. Students may contact instructor at: robert.gillis@mesacc.edu

Project Management In Quality Organizations (TQM240) 3 Credits

Presents methods for quality organizations in how to plan and schedule a project in use of Critical Path Method (CPM) and Program Evaluation and Review Technique (PERT) techniques and software to monitor and control projects. Prerequisites: None.

Class# Semester Location Delivery Dates Days Times Instructor Availability
21951 Fall 2021 Mesa
Online Course
Online 08/23/2021 - 10/15/2021 N/A N/A
  • R. Bulriss
Open
5 of 24 Seats Available