Search Results
TQM101: Quality Customer Service
– 3 credits
Examines the nature of quality customer service and the attitudes, knowledge, and skill needed to work effectively in a quality customer service environment. Foundation skills for quality customer services are taught, applied, and practiced. Prerequisites: None.
Class#
Location
Delivery
Dates
Days
Times
Instructors
Availability
22043
Rio Salado
Online Class
Online
: You can start on any Monday between dates:
08/22 –
10/10
Fall 2022
N/A
N/A
- K. Whetstine
Open
17 of 25 Seats Available
-
Notes
- Notes: Fourteen (14) Week Class
8-week class option available
-
Book Information
22062
Rio Salado
Online Class
Online
: You can start on any Monday between dates:
10/17 –
12/05
Fall 2022
N/A
N/A
- Staff
Open
25 of 25 Seats Available
-
Notes
- Notes: Fourteen (14) Week Class
8-week class option available
-
Book Information
TQM230: Teamwork Dynamics
– 2 credits
Theory and practice of how team members and team leaders use listening, negotiating and interpersonal skills for the enhancement of team process. Included are concepts of team development and team problem-solving techniques. Prerequisites: None.
Class#
Location
Delivery
Dates
Days
Times
Instructors
Availability
22044
Rio Salado
Online Class
Online
: You can start on any Monday between dates:
08/22 –
10/10
Fall 2022
N/A
N/A
- H. Tyler
Open
22 of 25 Seats Available
-
Notes
- Notes: Ten (10) Week Class
8-week class option available
All textbook and course materials available at no or low cost (<$40) - may include OER (Open Educational Resources).
Microsoft Word is required.
-
This class does not require any books
22063
Rio Salado
Online Class
Online
: You can start on any Monday between dates:
10/17 –
12/05
Fall 2022
N/A
N/A
- Staff
Open
24 of 25 Seats Available
-
Notes
- Notes: Ten (10) Week Class
8-week class option available
Microsoft Word is required.
All textbook and course materials available at no or low cost (<$40) - may include OER (Open Educational Resources).
-
This class does not require any books
TQM240: Project Management In Quality Organizations
– 3 credits
Presents methods for quality organizations in how to plan and schedule a project in use of Critical Path Method (CPM) and Program Evaluation and Review Technique (PERT) techniques and software to monitor and control projects. Prerequisites: None.
Class#
Location
Delivery
Dates
Days
Times
Instructors
Availability
28425
Mesa
Online Course
Online
08/22 –
10/14
Fall 2022
N/A
N/A
- R. Bulriss
Open
2 of 24 Seats Available
-
Notes
- Notes: This is an Online class that does not meet at specific class times. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified.
Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on https://www.mesacc.edu/online/get-started for additional information.
Class 28425 Students may contact instructor at: randy.bulriss@mesacc.edu
-
Book Information
TQM101: Quality Customer Service – 3 credits
Examines the nature of quality customer service and the attitudes, knowledge, and skill needed to work effectively in a quality customer service environment. Foundation skills for quality customer services are taught, applied, and practiced. Prerequisites: None.
| Class# | Location | Delivery | Dates | Days | Times | Instructors | Availability |
|---|---|---|---|---|---|---|---|
|
22043
|
Rio Salado
Online Class |
Online
: You can start on any Monday between dates:
|
08/22 –
10/10
Fall 2022 |
N/A
|
N/A
|
|
Open
17 of 25 Seats Available |
|
|||||||
|
22062
|
Rio Salado
Online Class |
Online
: You can start on any Monday between dates:
|
10/17 –
12/05
Fall 2022 |
N/A
|
N/A
|
|
Open
25 of 25 Seats Available |
|
|||||||
TQM230: Teamwork Dynamics – 2 credits
Theory and practice of how team members and team leaders use listening, negotiating and interpersonal skills for the enhancement of team process. Included are concepts of team development and team problem-solving techniques. Prerequisites: None.
| Class# | Location | Delivery | Dates | Days | Times | Instructors | Availability |
|---|---|---|---|---|---|---|---|
|
22044
|
Rio Salado
Online Class |
Online
: You can start on any Monday between dates:
|
08/22 –
10/10
Fall 2022 |
N/A
|
N/A
|
|
Open
22 of 25 Seats Available |
|
|||||||
|
22063
|
Rio Salado
Online Class |
Online
: You can start on any Monday between dates:
|
10/17 –
12/05
Fall 2022 |
N/A
|
N/A
|
|
Open
24 of 25 Seats Available |
|
|||||||
TQM240: Project Management In Quality Organizations – 3 credits
Presents methods for quality organizations in how to plan and schedule a project in use of Critical Path Method (CPM) and Program Evaluation and Review Technique (PERT) techniques and software to monitor and control projects. Prerequisites: None.
| Class# | Location | Delivery | Dates | Days | Times | Instructors | Availability |
|---|---|---|---|---|---|---|---|
|
28425
|
Mesa
Online Course |
Online
|
08/22 –
10/14
Fall 2022 |
N/A
|
N/A
|
|
Open
2 of 24 Seats Available |
|
|||||||