3 Courses / 6 Classes found
Search Results
TQM101: Quality Customer Service
– 3 credits
Examines the nature of quality customer service and the attitudes, knowledge, and skill needed to work effectively in a quality customer service environment. Foundation skills for quality customer services are taught, applied, and practiced. Prerequisites: None.
Class#
Location
Delivery
Dates
Days
Times
Instructors
Availability
10100
GateWay
Online
Online
01/20 –
03/12
Spring 2026
N/A
N/A
- D. Musgrove
Open
8 of 24 seats available
-
Notes
- Notes: The class does not have a specific meeting schedule. However, students may be required to meet virtually with the instructor and/or classmates at agreed-upon dates and times throughout the course. Students are required to have access to a computer or mobile device, and Internet access. CANVAS is used as the learning management system.
Students not logging into CANVAS on the first day of class may be withdrawn.
-
Textbook info pending
17783
Rio Salado
Online Class
Online
: You can start on any Monday between dates:
01/12 –
03/02
Spring 2026
N/A
N/A
- Staff
Open
18 of 25 seats available
-
Notes
- Notes: Fourteen (14) Week Class
8-week class option available
-
Book Information
17784
Rio Salado
Online Class
Online
: You can start on any Monday between dates:
03/09 –
04/27
Spring 2026
N/A
N/A
- Staff
Open
25 of 25 seats available
-
Notes
- Notes: Fourteen (14) Week Class
8-week class option available
-
Book Information
TQM230: Teamwork Dynamics
– 2 credits
Theory and practice of how team members and team leaders use listening, negotiating and interpersonal skills for the enhancement of team process. Included are concepts of team development and team problem-solving techniques. Prerequisites: None.
Class#
Location
Delivery
Dates
Days
Times
Instructors
Availability
17785
Rio Salado
Online Class
Online
: You can start on any Monday between dates:
01/12 –
03/02
Spring 2026
N/A
N/A
- Staff
Open
21 of 25 seats available
-
Notes
- Notes: Ten (10) Week Class
8-week class option available
Microsoft Word is required.
- Additional Notes: Open Educational Resources (OER) are learning, teaching, and research materials in any format and medium that reside in the public domain or have an open license copyright that permits no-cost access, re-use, re-purpose, retention, redistribution, and adaptation by others.
Zero-Textbook-Cost Class: The total cost of required online instructional materials for this "Z Class" is $0.
-
No books listed at the bookstore, contact instructor
17786
Rio Salado
Online Class
Online
: You can start on any Monday between dates:
03/09 –
04/27
Spring 2026
N/A
N/A
- Staff
Open
24 of 25 seats available
-
Notes
- Notes: Ten (10) Week Class
8-week class option available
Microsoft Word is required.
- Additional Notes: Open Educational Resources (OER) are learning, teaching, and research materials in any format and medium that reside in the public domain or have an open license copyright that permits no-cost access, re-use, re-purpose, retention, redistribution, and adaptation by others.
Zero-Textbook-Cost Class: The total cost of required online instructional materials for this "Z Class" is $0.
-
No books listed at the bookstore, contact instructor
TQM240: Project Management In Quality Organizations
– 3 credits
Presents methods for quality organizations in how to plan and schedule a project in use of Critical Path Method (CPM) and Program Evaluation and Review Technique (PERT) techniques and software to monitor and control projects. Prerequisites: None.
Class#
Location
Delivery
Dates
Days
Times
Instructors
Availability
24513
Mesa
Online Course
Online
01/20 –
03/13
Spring 2026
N/A
N/A
- Staff
Open
11 of 30 seats available
-
Costs include TQM Course Fee: $10.00
-
Notes
- Notes: This is an Online class that does not meet at specific class times. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified.
Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on https://www.mesacc.edu/online/get-started for additional information.
-
Textbook info pending
TQM101: Quality Customer Service – 3 credits
Examines the nature of quality customer service and the attitudes, knowledge, and skill needed to work effectively in a quality customer service environment. Foundation skills for quality customer services are taught, applied, and practiced. Prerequisites: None.
| Class# | Location | Delivery | Dates | Days | Times | Instructors | Availability |
|---|---|---|---|---|---|---|---|
|
10100
|
GateWay
Online |
Online
|
01/20 –
03/12
Spring 2026 |
N/A
|
N/A
|
|
Open
8 of 24 seats available |
|
|||||||
|
17783
|
Rio Salado
Online Class |
Online
: You can start on any Monday between dates:
|
01/12 –
03/02
Spring 2026 |
N/A
|
N/A
|
|
Open
18 of 25 seats available |
|
|||||||
|
17784
|
Rio Salado
Online Class |
Online
: You can start on any Monday between dates:
|
03/09 –
04/27
Spring 2026 |
N/A
|
N/A
|
|
Open
25 of 25 seats available |
|
|||||||
TQM230: Teamwork Dynamics – 2 credits
Theory and practice of how team members and team leaders use listening, negotiating and interpersonal skills for the enhancement of team process. Included are concepts of team development and team problem-solving techniques. Prerequisites: None.
| Class# | Location | Delivery | Dates | Days | Times | Instructors | Availability |
|---|---|---|---|---|---|---|---|
|
17785
|
Rio Salado
Online Class |
Online
: You can start on any Monday between dates:
|
01/12 –
03/02
Spring 2026 |
N/A
|
N/A
|
|
Open
21 of 25 seats available |
|
|||||||
|
17786
|
Rio Salado
Online Class |
Online
: You can start on any Monday between dates:
|
03/09 –
04/27
Spring 2026 |
N/A
|
N/A
|
|
Open
24 of 25 seats available |
|
|||||||
TQM240: Project Management In Quality Organizations – 3 credits
Presents methods for quality organizations in how to plan and schedule a project in use of Critical Path Method (CPM) and Program Evaluation and Review Technique (PERT) techniques and software to monitor and control projects. Prerequisites: None.
| Class# | Location | Delivery | Dates | Days | Times | Instructors | Availability |
|---|---|---|---|---|---|---|---|
|
24513
|
Mesa
Online Course |
Online
|
01/20 –
03/13
Spring 2026 |
N/A
|
N/A
|
|
Open
11 of 30 seats available |
|
|||||||