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MGT126: Customer Service Skills and Strategies
– 3 credits
Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.
Class#
Location
Delivery
Dates
Days
Times
Instructors
Availability
19638
Glendale
Online Class
Online
08/25 –
10/17
Fall 2025
N/A
N/A
- K. Swensen
Open
16 of 24 seats available
16248
GateWay
Online
Online
08/25 –
10/16
Fall 2025
N/A
N/A
- A. Torrey-Banks
Open
13 of 24 seats available
-
Costs include MGT Course Fee: $45.00
-
Notes
- Notes: The class does not have a specific meeting schedule. However, students may be required to meet virtually with the instructor and/or classmates at agreed-upon dates and times throughout the course. Students are required to have access to a computer or mobile device, and Internet access. CANVAS is used as the learning management system.
Students not logging into CANVAS on the first day of class may be withdrawn.
Zero-Textbook-Cost Class: The total cost of required online instructional materials for this "Z Class" is $0.
-
Textbook info pending
24664
Mesa
Online Course
Online
10/20 –
12/19
Fall 2025
N/A
N/A
- T. Marengo
Open
10 of 30 seats available
-
Notes
- Notes: This is an Online class that does not meet at specific class times. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified.
Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on https://www.mesacc.edu/online/get-started for additional information.
Students may contact instructor at: tiziana.marengo@mesacc.edu
-
Textbook info pending
13461
Phoenix
ONLINE CANVAS
Online
09/22 –
12/19
Fall 2025
N/A
N/A
- A. Zingg
Open
5 of 27 seats available
-
Notes
- Notes: Flex Start Class
Class Meets for Twelve (12) Weeks
-
Book Information
11146
Scottsdale
Online Course
Online
10/27 –
12/19
Fall 2025
N/A
N/A
- N. Francone
Open
12 of 25 seats available
-
Notes
- Notes: This class meets for an 8-week period during the full length semester. Students should expect an increased amount of work each week during the 8 weeks as compared to the same class offered in the full semester. Students are encouraged to work with an academic advisor to be sure their course load is balanced over the course of a given semester.
This class is only offered in the Fall
-
Book Information
MGT126: Customer Service Skills and Strategies – 3 credits
Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.
| Class# | Location | Delivery | Dates | Days | Times | Instructors | Availability |
|---|---|---|---|---|---|---|---|
|
19638
|
Glendale
Online Class |
Online
|
08/25 –
10/17
Fall 2025 |
N/A
|
N/A
|
|
Open
16 of 24 seats available |
|
16248
|
GateWay
Online |
Online
|
08/25 –
10/16
Fall 2025 |
N/A
|
N/A
|
|
Open
13 of 24 seats available |
|
|||||||
|
24664
|
Mesa
Online Course |
Online
|
10/20 –
12/19
Fall 2025 |
N/A
|
N/A
|
|
Open
10 of 30 seats available |
|
|||||||
|
13461
|
Phoenix
ONLINE CANVAS |
Online
|
09/22 –
12/19
Fall 2025 |
N/A
|
N/A
|
|
Open
5 of 27 seats available |
|
|||||||
|
11146
|
Scottsdale
Online Course |
Online
|
10/27 –
12/19
Fall 2025 |
N/A
|
N/A
|
|
Open
12 of 25 seats available |
|
|||||||