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MGT126: Customer Service Skills and Strategies
– 3 credits
Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.
Class#
Location
Delivery
Dates
Days
Times
Instructors
Availability
24462
Chandler-Gilbert
CGCC Online
Online
03/17 –
05/09
Spring 2025
N/A
N/A
- D. Tsenekos
Closed
No Seats Available
-
Notes
- Notes: Second Eight (8) Week Class
-
Book Information
11149
Glendale
Online Class
Online
01/13 –
03/07
Spring 2025
N/A
N/A
- K. Swensen
Closed
No Seats Available
-
Notes
- Notes: ONLINE
Online classes are completely asynchronous but may include optional synchronous components such as review sessions, office hours, etc.
Students are required to have access to a computer/mobile device and Internet access, and a webcam may be necessary for specific classes.
Students are required to submit an initial assignment due within the first few days of class.
For information about how to get started, go to https://www.gccaz.edu/online/readiness. Click 'Canvas' link in column on the left and then click 'Log in to Canvas': https://learn.maricopa.edu
8-week class
-
Book Information
28693
Mesa
Online Course
Online
01/27 –
05/09
Spring 2025
N/A
N/A
- T. Marengo
Class Started
Contact Enrollment Services for Registration Assistance
-
Notes
- Notes: This is an Online class that does not meet at specific class times. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified.
Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on https://www.mesacc.edu/online/get-started for additional information.
Students may contact instructor at: tiziana.marengo@mesacc.edu
-
Textbook info pending
17846
Paradise Valley
ONLINE
Online
03/17 –
05/09
Spring 2025
N/A
N/A
- O. Duarte
Open
5 of 23 Seats Available
-
Notes
- Notes: Online courses require reliable internet access. If you have not taken an online course or used the Canvas Classroom, please contact the PVCC Technology Help Desk for more information at 602.787.7780.
Online classes do not meet at specific class times. Coursework must be completed according to deadlines. Students are required to have access to a computer or mobile device.
-
Book Information
MGT126: Customer Service Skills and Strategies – 3 credits
Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.
| Class# | Location | Delivery | Dates | Days | Times | Instructors | Availability |
|---|---|---|---|---|---|---|---|
|
24462
|
Chandler-Gilbert
CGCC Online |
Online
|
03/17 –
05/09
Spring 2025 |
N/A
|
N/A
|
|
Closed
No Seats Available |
|
|||||||
|
11149
|
Glendale
Online Class |
Online
|
01/13 –
03/07
Spring 2025 |
N/A
|
N/A
|
|
Closed
No Seats Available |
|
|||||||
|
28693
|
Mesa
Online Course |
Online
|
01/27 –
05/09
Spring 2025 |
N/A
|
N/A
|
|
Class Started
Contact Enrollment Services for Registration Assistance |
|
|||||||
|
17846
|
Paradise Valley
ONLINE |
Online
|
03/17 –
05/09
Spring 2025 |
N/A
|
N/A
|
|
Open
5 of 23 Seats Available |
|
|||||||