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MGT126: Customer Service Skills and Strategies
– 3 credits
Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.
Class#
Location
Delivery
Dates
Days
Times
Instructors
Availability
28693
Mesa
Online Course
Online
01/27 –
05/09
Spring 2025
N/A
N/A
- T. Marengo
Class Started
Contact Enrollment Services for Registration Assistance
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Notes
- Notes: This is an Online class that does not meet at specific class times. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified.
Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on https://www.mesacc.edu/online/get-started for additional information.
Students may contact instructor at: tiziana.marengo@mesacc.edu
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Textbook info pending
MGT126: Customer Service Skills and Strategies – 3 credits
Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.
| Class# | Location | Delivery | Dates | Days | Times | Instructors | Availability |
|---|---|---|---|---|---|---|---|
|
28693
|
Mesa
Online Course |
Online
|
01/27 –
05/09
Spring 2025 |
N/A
|
N/A
|
|
Class Started
Contact Enrollment Services for Registration Assistance |
|
|||||||