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SBS214: Small Business Customer Relations
– 1 credit
Developing and improving customer relations for the small business. Planning and delivering quality customer service. Includes topics on attitude of employees, customer perceptions and motivations, handling customer dissatisfaction, and developing customer, supplier, vendor, and distributor loyalty. Prerequisites: None.
Class#
Location
Delivery
Dates
Days
Times
Instructors
Availability
19627
Glendale
Online Class
Online
12/01 –
12/12
Fall 2025
N/A
N/A
- Y. Facio
Open
22 of 24 Seats Available
-
Costs include SBS Course Fee: $0.00
-
Notes
- Notes: ONLINE
Online classes are completely asynchronous but may include optional synchronous components such as review sessions, office hours, etc.
Students are required to have access to a computer/mobile device and Internet access, and a webcam may be necessary for specific classes.
Students are required to submit an initial assignment due within the first few days of class.
For information about how to get started, go to https://www.gccaz.edu/online/readiness. Click 'Canvas' link in column on the left and then click 'Log in to Canvas': https://learn.maricopa.edu
2-week class
Flex Start Class
-
Textbook info pending
SBS214: Small Business Customer Relations – 1 credit
Developing and improving customer relations for the small business. Planning and delivering quality customer service. Includes topics on attitude of employees, customer perceptions and motivations, handling customer dissatisfaction, and developing customer, supplier, vendor, and distributor loyalty. Prerequisites: None.
| Class# | Location | Delivery | Dates | Days | Times | Instructors | Availability |
|---|---|---|---|---|---|---|---|
|
19627
|
Glendale
Online Class |
Online
|
12/01 –
12/12
Fall 2025 |
N/A
|
N/A
|
|
Open
22 of 24 Seats Available |
|
|||||||