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MGT126: Customer Service Skills and Strategies
– 3 credits
Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.
Class#
Location
Delivery
Dates
Days
Times
Instructors
Availability
11146
Scottsdale
Online Course
Online
10/27 –
12/19
Fall 2025
N/A
N/A
- N. Francone
Open
22 of 25 Seats Available
-
Notes
- Notes: This class meets for an 8-week period during the full length semester. Students should expect an increased amount of work each week during the 8 weeks as compared to the same class offered in the full semester. Students are encouraged to work with an academic advisor to be sure their course load is balanced over the course of a given semester.
This class is only offered in the Fall
-
Textbook info pending
MGT126: Customer Service Skills and Strategies – 3 credits
Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.
| Class# | Location | Delivery | Dates | Days | Times | Instructors | Availability |
|---|---|---|---|---|---|---|---|
|
11146
|
Scottsdale
Online Course |
Online
|
10/27 –
12/19
Fall 2025 |
N/A
|
N/A
|
|
Open
22 of 25 Seats Available |
|
|||||||