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MGT126: Customer Service Skills and Strategies
– 3 credits
Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.
Class#
Location
Delivery
Dates
Days
Times
Instructors
Availability
16248
GateWay
Online
Online
08/25 –
10/16
Fall 2025
N/A
N/A
- A. Torrey-Banks
Open
13 of 24 seats available
-
Costs include MGT Course Fee: $45.00
-
Notes
- Notes: The class does not have a specific meeting schedule. However, students may be required to meet virtually with the instructor and/or classmates at agreed-upon dates and times throughout the course. Students are required to have access to a computer or mobile device, and Internet access. CANVAS is used as the learning management system.
Students not logging into CANVAS on the first day of class may be withdrawn.
Zero-Textbook-Cost Class: The total cost of required online instructional materials for this "Z Class" is $0.
Class 16248 costs include MGT Course Fee: $45
-
Textbook info pending
MGT126: Customer Service Skills and Strategies – 3 credits
Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.
| Class# | Location | Delivery | Dates | Days | Times | Instructors | Availability |
|---|---|---|---|---|---|---|---|
|
16248
|
GateWay
Online |
Online
|
08/25 –
10/16
Fall 2025 |
N/A
|
N/A
|
|
Open
13 of 24 seats available |
|
|||||||