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2 classes / 1 course

MGT126: Customer Service Skills and Strategies – 3 credits

Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.

Class# Location Delivery Dates Days / Times Instructors Availability
30152
Glendale: North Campus
GCC North A 104
Hybrid In-Person
3/23 – 5/14
Spring 2027
Tue, Thu
4:00 – 5:20 PM
  • B. Kleinman
Open
24 of 24 seats available
  • Business Administration Fastrack Students Only: Student must enroll in CIS105-30149, GBS120-30151, GBS151-30150, and MGT126-30152.
    Class 30152 is for Business Fastrack Cohort students only
26115
Glendale
Online Class
Online
1/19 – 3/12
Spring 2027
N/A
  • K. Bentz
Open
21 of 24 seats available