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MGT126: Customer Service Skills and Strategies – 3 credits

Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.

Class# Location Delivery Dates Days Times Instructors Availability
34886
Chandler-Gilbert
CGCC Online
Online
10/1712/16
Fall 2022
N/A
N/A
  • Staff
Open
14 of 24 Seats Available