Search Results

6 classes / 3 courses

TQM101: Quality Customer Service – 3 credits

Examines the nature of quality customer service and the attitudes, knowledge, and skill needed to work effectively in a quality customer service environment. Foundation skills for quality customer services are taught, applied, and practiced. Prerequisites: None.

Class# Location Delivery Dates Days / Times Instructors Availability
20221
GateWay
Online
Online
1/19 – 3/12
Spring 2027
N/A
  • D. Musgrove
Open
12 of 24 seats available
  • The class does not have a specific meeting schedule. However, students may be required to meet virtually with the instructor and/or classmates at agreed-upon dates and times throughout the course. Students are required to have access to a computer or mobile device, and Internet access. CANVAS is used as the learning management system.
    Students not logging into CANVAS on the first day of class may be withdrawn.
21260
Rio Salado
Online Class
Online : You can start on any Monday between dates:
1/11 – 3/1
Spring 2027
N/A
  • Staff
Open
22 of 25 seats available
21261
Rio Salado
Online Class
Online : You can start on any Monday between dates:
3/8 – 4/26
Spring 2027
N/A
  • Staff
Open
25 of 25 seats available

TQM230: Teamwork Dynamics – 2 credits

Theory and practice of how team members and team leaders use listening, negotiating and interpersonal skills for the enhancement of team process. Included are concepts of team development and team problem-solving techniques. Prerequisites: None.

Class# Location Delivery Dates Days / Times Instructors Availability
21262
Rio Salado
Online Class
Online : You can start on any Monday between dates:
1/11 – 3/1
Spring 2027
N/A
  • Staff
Open
23 of 25 seats available
  • Ten (10) Week Class
    8-week class option available
    Microsoft Word and Microsoft PowerPoint or Google Vids (free software).
    Open Educational Resources (OER) are learning, teaching, and research materials in any format and medium that reside in the public domain or have an open license copyright that permits no-cost access, re-use, re-purpose, retention, redistribution, and adaptation by others.
    Zero-Textbook-Cost Class: The total cost of required online instructional materials for this "Z Class" is $0.
  • No books listed at the bookstore, contact instructor
21263
Rio Salado
Online Class
Online : You can start on any Monday between dates:
3/8 – 4/26
Spring 2027
N/A
  • Staff
Open
25 of 25 seats available
  • Ten (10) Week Class
    8-week class option available
    Microsoft Word and Microsoft PowerPoint or Google Vids (free software).
    Open Educational Resources (OER) are learning, teaching, and research materials in any format and medium that reside in the public domain or have an open license copyright that permits no-cost access, re-use, re-purpose, retention, redistribution, and adaptation by others.
    Zero-Textbook-Cost Class: The total cost of required online instructional materials for this "Z Class" is $0.
  • No books listed at the bookstore, contact instructor

TQM240: Project Management In Quality Organizations – 3 credits

Presents methods for quality organizations in how to plan and schedule a project in use of Critical Path Method (CPM) and Program Evaluation and Review Technique (PERT) techniques and software to monitor and control projects. Prerequisites: None.

Class# Location Delivery Dates Days / Times Instructors Availability
10157
Mesa
Online Course
Online
1/19 – 3/12
Spring 2027
N/A
  • R. Bulriss
Open
4 of 30 seats available
  • Costs include TQM Course Fee: $10.00
  • This is an Online class that does not meet at specific class times. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified.
    Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on https://www.mesacc.edu/online/get-started for additional information.