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SBS214: Small Business Customer Relations
– 1 credit
Developing and improving customer relations for the small business. Planning and delivering quality customer service. Includes topics on attitude of employees, customer perceptions and motivations, handling customer dissatisfaction, and developing customer, supplier, vendor, and distributor loyalty. Prerequisites: None.
Class#
Location
Delivery
Dates
Days
Times
Instructors
Availability
12121
Chandler-Gilbert
CGCC Online
Online
04/20 –
05/15
Spring 2026
N/A
N/A
- N. Lynn
Open
25 of 28 seats available
-
Notes
- Notes: Class is Scheduled for Four (4) Weeks
SBS200, SBS213, SBS214, SBS220 & SBS230 will all use the same required textbooks/materials, at one reduced price. Please refer to the syllabus on the 1st day of class for more information.
-
No books listed at the bookstore, contact instructor
27523
Glendale
Online Class
Online
04/20 –
05/01
Spring 2026
N/A
N/A
- Y. Facio
Open
22 of 24 seats available
-
Costs include SBS Course Fee: $0.00
-
Textbook info pending
18487
Rio Salado
Online Class
Online
: You can start on any Monday between dates:
01/12 –
03/02
Spring 2026
N/A
N/A
- Staff
Open
34 of 35 seats available
-
Notes
- Notes: Six (6) Week Class
All materials will be provided through RioLearn.
The final lesson includes the recording of an oral reflection. You will need a microphone for this assignment (a camera is optional). Detailed instructions on how to record and submit this project will be provided within the course.
Open Educational Resources (OER) are learning, teaching, and research materials in any format and medium that reside in the public domain or have an open license copyright that permits no-cost access, re-use, re-purpose, retention, redistribution, and adaptation by others.
Zero-Textbook-Cost Class: The total cost of required online instructional materials for this "Z Class" is $0.
-
Book Information
18488
Rio Salado
Online Class
Online
: You can start on any Monday between dates:
03/09 –
04/27
Spring 2026
N/A
N/A
- Staff
Open
35 of 35 seats available
-
Notes
- Notes: Six (6) Week Class
All materials will be provided through RioLearn.
The final lesson includes the recording of an oral reflection. You will need a microphone for this assignment (a camera is optional). Detailed instructions on how to record and submit this project will be provided within the course.
Open Educational Resources (OER) are learning, teaching, and research materials in any format and medium that reside in the public domain or have an open license copyright that permits no-cost access, re-use, re-purpose, retention, redistribution, and adaptation by others.
Zero-Textbook-Cost Class: The total cost of required online instructional materials for this "Z Class" is $0.
-
Book Information
SBS214: Small Business Customer Relations – 1 credit
Developing and improving customer relations for the small business. Planning and delivering quality customer service. Includes topics on attitude of employees, customer perceptions and motivations, handling customer dissatisfaction, and developing customer, supplier, vendor, and distributor loyalty. Prerequisites: None.
| Class# | Location | Delivery | Dates | Days | Times | Instructors | Availability |
|---|---|---|---|---|---|---|---|
|
12121
|
Chandler-Gilbert
CGCC Online |
Online
|
04/20 –
05/15
Spring 2026 |
N/A
|
N/A
|
|
Open
25 of 28 seats available |
|
|||||||
|
27523
|
Glendale
Online Class |
Online
|
04/20 –
05/01
Spring 2026 |
N/A
|
N/A
|
|
Open
22 of 24 seats available |
|
|||||||
|
18487
|
Rio Salado
Online Class |
Online
: You can start on any Monday between dates:
|
01/12 –
03/02
Spring 2026 |
N/A
|
N/A
|
|
Open
34 of 35 seats available |
|
|||||||
|
18488
|
Rio Salado
Online Class |
Online
: You can start on any Monday between dates:
|
03/09 –
04/27
Spring 2026 |
N/A
|
N/A
|
|
Open
35 of 35 seats available |
|
|||||||