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SBS214: Small Business Customer Relations – 1 credit

Developing and improving customer relations for the small business. Planning and delivering quality customer service. Includes topics on attitude of employees, customer perceptions and motivations, handling customer dissatisfaction, and developing customer, supplier, vendor, and distributor loyalty. Prerequisites: None.

Class# Location Delivery Dates Days Times Instructors Availability
33614
South Mountain
CEC Learning Studio
Hybrid
04/2505/12
Spring 2023
Tu,Th
7:50PM – 9:20PM
  • L. Winslow
Open
8 of 12 Seats Available
    • Notes: Entrepreneurship & Small Business Learning Community requires concurrent enrollment in EPS195 33608, SBS200 33690, SBS202 33610, SBS203 33611, SBS204 33612, SBS213 33613, SBS214 33614, and SBS220 33615
      Class Meets for Three (3) Weeks
      Learning Community
      Flex Start Class
      Entrepreneur Program
      Class 33614 costs include SBS Course Fee: $5
  • No books listed at the bookstore, contact instructor
14103
Chandler-Gilbert
CGCC Online
Online
04/1705/12
Spring 2023
N/A
N/A
  • P. Breece
Open
14 of 24 Seats Available
    • Notes: Class is Scheduled for Four (4) Weeks
      SBS213, SBS214, SBS220 & SBS230 will all use the same required textbooks/materials, at one reduced price.
  • No books listed at the bookstore, contact instructor
10406
Glendale
Online Class
Online
04/2204/29
Spring 2023
N/A
N/A
  • Y. Facio
Open
11 of 24 Seats Available
    • Notes: Flex Start Class
      2-Week class
      ONLINE
      Online classes are completely asynchronous but may include optional synchronous components such as review sessions, office hours, etc.

      Students are required to have access to a computer/mobile device and Internet access, and a webcam may be necessary for specific classes.

      Students are required to submit an initial assignment due within the first few days of class.

      For information about how to get started, go to https://www.gccaz.edu/online/readiness. Click 'Canvas' link in column on the left and then click 'Log in to Canvas': https://learn.maricopa.edu
      Class 10406 costs include SBS Course Fee: $2
  • No books listed at the bookstore, contact instructor
28420
Mesa
Online Course
Online
03/2005/12
Spring 2023
N/A
N/A
  • S. Kessler
Open
25 of 30 Seats Available
    • Notes: This is an Online class that does not meet at specific class times. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified.

      Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on https://www.mesacc.edu/online/get-started for additional information.
  • Textbook info pending
15614
Phoenix
ONLINE CANVAS
Online
03/2004/28
Spring 2023
N/A
N/A
  • A. Redendo
Open
16 of 20 Seats Available
20584
Rio Salado
Online Class
Online : You can start on any Monday between dates:
01/0902/27
Spring 2023
N/A
N/A
  • A. Tenorio
Open
10 of 15 Seats Available
20585
Rio Salado
Online Class
Online : You can start on any Monday between dates:
03/0604/24
Spring 2023
N/A
N/A
  • A. Tenorio
Open
7 of 10 Seats Available