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SBS214: Small Business Customer Relations – 1 credit

Developing and improving customer relations for the small business. Planning and delivering quality customer service. Includes topics on attitude of employees, customer perceptions and motivations, handling customer dissatisfaction, and developing customer, supplier, vendor, and distributor loyalty. Prerequisites: None.

Class# Location Delivery Dates Days Times Instructors Availability
21206
South Mountain
CEC Learning Studio
In Person
11/2912/08
Fall 2022
Tu,Th
7:50PM – 9:30PM
  • L. Winslow
Open
8 of 12 Seats Available
    • Notes: Entrepreneurship & Small Business Learning Community requires concurrent enrollment in EPS195 21110, SBS200 39239, SBS202 21202, SBS203 21203, SBS204 20204, SBS220 21207, SBS213 21205, and SBS214 21206.
      Flex Start Class
      Class Meets for (2) Weeks
      Learning Community
      Class 21206 costs include SBS Course Fee: $5
  • No books listed at the bookstore, contact instructor
11320
Chandler-Gilbert
CGCC Online
Online
11/1412/16
Fall 2022
N/A
N/A
  • P. Breece
Open
12 of 24 Seats Available
    • Notes: Alternative Schedule
      SBS213, SBS214, SBS220 & SBS230 will all use the same required textbooks/materials, at one reduced price. Please refer to the syllabus on the 1st day of class for more information.
  • No books listed at the bookstore, contact instructor
13688
Glendale
Online Class
Online
11/2812/09
Fall 2022
N/A
N/A
  • Y. Facio
Open
14 of 24 Seats Available
    • Notes: Flex Start Class
      3-Week class
      ONLINE
      Online classes are completely asynchronous but may include optional synchronous components such as review sessions, office hours, etc.

      Students are required to have access to a computer/mobile device and Internet access, and a webcam may be necessary for specific classes.

      Students are required to submit an initial assignment due within the first few days of class.

      For information about how to get started, go to https://www.gccaz.edu/online/readiness. Click 'Canvas' link in column on the left and then click 'Log in to Canvas': https://learn.maricopa.edu
      Class 13688 costs include SBS Course Fee: $2
  • No books listed at the bookstore, contact instructor
28475
Mesa
Online Course
Online
10/1712/16
Fall 2022
N/A
N/A
  • S. Kessler
Open
15 of 25 Seats Available
18821
Phoenix
ONLINE CANVAS
Online
10/1712/09
Fall 2022
N/A
N/A
  • A. Redendo
Open
14 of 20 Seats Available
23774
Rio Salado
Online Class
Online : You can start on any Monday between dates:
08/2210/10
Fall 2022
N/A
N/A
  • N. Clotter-Woods
Open
10 of 15 Seats Available
23775
Rio Salado
Online Class
Online : You can start on any Monday between dates:
10/1712/05
Fall 2022
N/A
N/A
  • N. Clotter-Woods
Open
9 of 10 Seats Available