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MGT126: Customer Service Skills and Strategies – 3 credits

Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.

Class# Location Delivery Dates Days Times Instructors Availability
12854
Glendale
Online Class
Online
8/24 – 10/16
Fall 2026
N/A
N/A
  • Staff
Open
16 of 24 seats available
19331
GateWay
Online
Online
8/24 – 10/16
Fall 2026
N/A
N/A
  • D. Musgrove
Open
21 of 24 seats available
  • The class does not have a specific meeting schedule. However, students may be required to meet virtually with the instructor and/or classmates at agreed-upon dates and times throughout the course. Students are required to have access to a computer or mobile device, and Internet access. CANVAS is used as the learning management system.
    Students not logging into CANVAS on the first day of class may be withdrawn.
17361
Mesa
Online Course
Online
10/19 – 12/18
Fall 2026
N/A
N/A
  • R. Toler Jr
Open
28 of 30 seats available
  • This is an Online class that does not meet at specific class times. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified.
    Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on https://www.mesacc.edu/online/get-started for additional information.
  • Textbook info pending
17723
Mesa
Online Course
Online
8/24 – 10/16
Fall 2026
N/A
N/A
  • T. Marengo
Open
3 of 24 seats available
  • This is an Online class that does not meet at specific class times. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified.
    Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on https://www.mesacc.edu/online/get-started for additional information.
  • Textbook info pending
21744
Phoenix
ONLINE CANVAS
Online
9/8 – 12/18
Fall 2026
N/A
N/A
  • A. Zingg
Open
10 of 27 seats available
17971
Scottsdale
Online Course
Online
10/26 – 12/18
Fall 2026
N/A
N/A
  • J. Zezza
Open
18 of 25 seats available
  • This class meets for an 8-week period during the full length semester. Students should expect an increased amount of work each week during the 8 weeks as compared to the same class offered in the full semester. Students are encouraged to work with an academic advisor to be sure their course load is balanced over the course of a given semester.
    This class is only offered in the Fall