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5 classes / 1 course

MGT126: Customer Service Skills and Strategies – 3 credits

Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.

Class# Location Delivery Dates Days / Times Instructors Availability
30152
Glendale: North Campus
GCC North A 104
Hybrid In-Person
3/23 – 5/14
Spring 2027
Tue, Thu
4:00 – 5:20 PM
  • B. Kleinman
Open
24 of 24 seats available
14222
Phoenix
ONLINE CANVAS
Online
1/19 – 4/9
Spring 2027
N/A
  • A. Zingg
Open
20 of 27 seats available
16039
Paradise Valley
ONLINE
Online
3/22 – 5/14
Spring 2027
N/A
  • O. Duarte
Open
19 of 23 seats available
  • Online courses require reliable internet access. If you have not taken an online course or used the Canvas Classroom, please contact the PVCC Technology Help Desk for more information at 602.787.7780.
    Online classes do not meet at specific class times. Coursework must be completed according to deadlines. Students are required to have access to a computer or mobile device.
    This course may require one or more in-person proctored test(s) on date(s) listed in the syllabus. There may be an additional cost associated with taking the exam at a location other than the campus where the class is offered.
  • Textbook info pending
17436
Chandler-Gilbert
CGCC Online
Online
3/22 – 5/14
Spring 2027
N/A
  • D. Tsenekos
Open
26 of 28 seats available
26115
Glendale
Online Class
Online
1/19 – 3/12
Spring 2027
N/A
  • K. Bentz
Open
20 of 24 seats available