1 Course / 6 Classes found

Search Results

MGT126: Customer Service Skills and Strategies – 3 credits

Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.

Class#	Location	Delivery	Dates	Days	Times	Instructors	Availability
19638	Glendale Online Class	Online	08/25 – 10/17 Fall 2025	N/A	N/A	K. Swensen	Closed Contact Enrollment Services for registration assistance
19638	Book Information Get books at the Bookstore
16248	GateWay Online	Online	08/25 – 10/16 Fall 2025	N/A	N/A	A. Torrey-Banks	Closed Contact Enrollment Services for registration assistance
16248	Costs include MGT Course Fee: $45.00 Notes Notes: The class does not have a specific meeting schedule. However, students may be required to meet virtually with the instructor and/or classmates at agreed-upon dates and times throughout the course. Students are required to have access to a computer or mobile device, and Internet access. CANVAS is used as the learning management system. Students not logging into CANVAS on the first day of class may be withdrawn. Zero-Textbook-Cost Class: The total cost of required online instructional materials for this "Z Class" is $0. Book Information Get book at the Bookstore
24664	Mesa Online Course	Online	10/20 – 12/19 Fall 2025	N/A	N/A	T. Marengo	Closed No seats available
24664	Notes Notes: This is an Online class that does not meet at specific class times. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified. Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on https://www.mesacc.edu/online/get-started for additional information. Students may contact instructor at: tiziana.marengo@mesacc.edu Book Information Get book at the Bookstore
33245	Mesa Online Course	Online	08/25 – 10/17 Fall 2025	N/A	N/A	T. Marengo	Closed Contact Enrollment Services for registration assistance
33245	Notes Notes: This is an Online class that does not meet at specific class times. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified. Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on https://www.mesacc.edu/online/get-started for additional information. Students may contact instructor at: tiziana.marengo@mesacc.edu Book Information Get book at the Bookstore
13461	Phoenix ONLINE CANVAS	Online	09/22 – 12/19 Fall 2025	N/A	N/A	A. Zingg	Closed No seats available
13461	Notes Notes: Flex Start Class Class Meets for Twelve (12) Weeks Book Information Get books at the Bookstore
11146	Scottsdale Online Course	Online	10/27 – 12/19 Fall 2025	N/A	N/A	N. Francone	Open 11 of 25 seats available
11146	Notes Notes: This class meets for an 8-week period during the full length semester. Students should expect an increased amount of work each week during the 8 weeks as compared to the same class offered in the full semester. Students are encouraged to work with an academic advisor to be sure their course load is balanced over the course of a given semester. This class is only offered in the Fall Book Information Get books at the Bookstore

Search Results

MGT126: Customer Service Skills and Strategies – 3 credits

SUN System