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MGT126: Customer Service Skills and Strategies – 3 credits

Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.

Class# Location Delivery Dates Days Times Instructors Availability
34886
Chandler-Gilbert: Pecos Campus
CGCC Online
Online
10/1712/16
Fall 2022
N/A
N/A
  • N. Henry
Open
11 of 24 Seats Available
13735
Glendale
Online Class
Online
08/2210/14
Fall 2022
N/A
N/A
  • K. Swensen
Class Started
Contact Enrollment Services for Registration Assistance
    • Notes: 8-Week class
      ONLINE
      Online classes are completely asynchronous but may include optional synchronous components such as review sessions, office hours, etc.

      Students are required to have access to a computer/mobile device and Internet access, and a webcam may be necessary for specific classes.

      Students are required to submit an initial assignment due within the first few days of class.

      For information about how to get started, go to https://www.gccaz.edu/online/readiness. Click 'Canvas' link in column on the left and then click 'Log in to Canvas': https://learn.maricopa.edu
19479
Phoenix
ONLINE CANVAS
Online
09/1912/16
Fall 2022
N/A
N/A
  • A. Zingg
Class Started
Contact Enrollment Services for Registration Assistance
31739
Scottsdale
On Your Time Online
Online
10/2412/16
Fall 2022
N/A
N/A
  • N. Francone
Open
20 of 25 Seats Available
    • Notes: This class meets for an 8-week period during the full length semester. Students should expect an increased amount of work each week during the 8 weeks as compared to the same class offered in the full semester. Students are encouraged to work with an academic advisor to be sure their course load is balanced over the course of a given semester.
      ONLINE CLASS. All classwork can be completed entirely online.
      This class is only offered in the Fall