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MGT126: Customer Service Skills and Strategies
– 3 credits
Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.
Class#
Location
Delivery
Dates
Days
Times
Instructors
Availability
12138
Chandler-Gilbert
CGCC Online
Online
03/23 –
05/15
Spring 2026
N/A
N/A
- D. Tsenekos
Open
27 of 28 seats available
-
Notes
- Notes: Second Eight (8) Week Class
-
Textbook info pending
27532
Glendale
Online Class
Online
01/20 –
03/13
Spring 2026
N/A
N/A
- K. Swensen
Open
18 of 24 seats available
-
Textbook info pending
31221
Phoenix
ONLINE CANVAS
Online
01/20 –
04/10
Spring 2026
N/A
N/A
- A. Zingg
Open
20 of 27 seats available
-
Notes
- Notes: Class Meets for Eleven (11) Weeks
-
Book Information
16512
Paradise Valley
ONLINE
Online
03/23 –
05/15
Spring 2026
N/A
N/A
- O. Duarte
Open
23 of 23 seats available
-
Notes
- Notes: Online courses require reliable internet access. If you have not taken an online course or used the Canvas Classroom, please contact the PVCC Technology Help Desk for more information at 602.787.7780.
Online classes do not meet at specific class times. Coursework must be completed according to deadlines. Students are required to have access to a computer or mobile device.
-
Textbook info pending
MGT126: Customer Service Skills and Strategies – 3 credits
Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.
| Class# | Location | Delivery | Dates | Days | Times | Instructors | Availability |
|---|---|---|---|---|---|---|---|
|
12138
|
Chandler-Gilbert
CGCC Online |
Online
|
03/23 –
05/15
Spring 2026 |
N/A
|
N/A
|
|
Open
27 of 28 seats available |
|
|||||||
|
27532
|
Glendale
Online Class |
Online
|
01/20 –
03/13
Spring 2026 |
N/A
|
N/A
|
|
Open
18 of 24 seats available |
|
|||||||
|
31221
|
Phoenix
ONLINE CANVAS |
Online
|
01/20 –
04/10
Spring 2026 |
N/A
|
N/A
|
|
Open
20 of 27 seats available |
|
|||||||
|
16512
|
Paradise Valley
ONLINE |
Online
|
03/23 –
05/15
Spring 2026 |
N/A
|
N/A
|
|
Open
23 of 23 seats available |
|
|||||||