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CIS102DA: IT Customer Support – 3 credits

Examines skills, tools and strategies necessary for becoming a computer help-desk or end-user support professional. Prerequisites: None.

Class#	Location	Delivery	Dates	Days	Times	Instructors	Availability
12080	Scottsdale CIS/Math Bldg. CM 448	Hybrid	09/11 – 12/19 Fall 2025	Th	12:30PM – 1:50PM	R. Monroig	Open 23 of 23 seats available
12080	Notes Notes: This course will be taught with multiple attendance options. For more information and questions regarding enrollment contact the Academic Department at https://www.scottsdalecc.edu/academics/departments This course requires the use of a computer or mobile device with internet access, a webcam, speakers and microphone. This class has additional lab time associated with it. Students may complete this 50 minute per week requirement in the CIS Tutoring lab on campus or online virtually. Book Information Get books at the Bookstore
17232	Chandler-Gilbert CGCC Online	Online	08/25 – 12/19 Fall 2025	N/A	N/A	Staff	Open 26 of 28 seats available
17232	Costs include CIS Course Fee: $10.00 No books listed at the bookstore, contact instructor
19619	Glendale Online Class	Online	08/25 – 12/19 Fall 2025	N/A	N/A	P. Lovings	Open 4 of 24 seats available
19619	Costs include CIS Course Fee: $0.00 Book Information Get books at the Bookstore
16239	GateWay Online	Online	08/25 – 10/17 Fall 2025	N/A	N/A	B. Rice	Open 21 of 24 seats available
16239	Notes Notes: Students taking this class have access to Gateway's on-campus Advanced Cyber Systems Lab (MA2108) to supplement their learning with hands-on activities and in-person tutoring. The class is a condensed, fast-paced instructional format, with all course competencies being covered in a compressed time-frame. The class does have a specific meeting schedule. However, students may be required to meet virtually with the instructor and/or classmates at agreed-upon dates and times throughout the course. Students are required to have access to a computer or mobile device, and Internet access. CANVAS is used as the learning management system. Students not logging into CANVAS on the first day of class may be withdrawn. Book Information Get books at the Bookstore
24787	Mesa Online Course	Online	10/20 – 12/19 Fall 2025	N/A	N/A	M. Lierley	Open 11 of 24 seats available
24787	Notes Notes: This is an Online class that does not meet at specific class times. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified. Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on https://www.mesacc.edu/online/get-started for additional information. Book Information Get books at the Bookstore
13726	Phoenix ONLINE CANVAS	Online	09/22 – 12/19 Fall 2025	N/A	N/A	A. Walker	Open 20 of 27 seats available
13726	Costs include CIS Course Fee: $5.00 Notes Notes: Flex Start Class Class Meets for Twelve (12) Weeks Book Information Get book at the Bookstore
30801	Rio Salado Online Class	Online : You can start on any Monday between dates:	08/25 – 10/13 Fall 2025	N/A	N/A	M. Treguboff	Open 4 of 11 seats available
30801	Notes Notes: Fourteen (14) Week Class 8-week class option available Software Required Microsoft Word, Microsoft PowerPoint, Paint, or other similar drawing software program Additional Materials: Microphone or headset to record oral assignment Book Information Get books at the Bookstore
30802	Rio Salado Online Class	Online : You can start on any Monday between dates:	10/20 – 12/08 Fall 2025	N/A	N/A	D. Reid	Open 24 of 25 seats available
30802	Notes Notes: Fourteen (14) Week Class 8-week class option available Software Required Microsoft Word, Microsoft PowerPoint, Paint, or other similar drawing software program Additional Materials: Microphone or headset to record oral assignment Book Information Get books at the Bookstore