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SBS214: Small Business Customer Relations – 1 credit

Developing and improving customer relations for the small business. Planning and delivering quality customer service. Includes topics on attitude of employees, customer perceptions and motivations, handling customer dissatisfaction, and developing customer, supplier, vendor, and distributor loyalty. Prerequisites: None.

Class# Location Delivery Dates Days Times Instructors Availability
33614
South Mountain
CEC Learning Studio
Hybrid
04/2505/12
Spring 2023
Tu,Th
7:50PM – 9:20PM
  • L. Winslow
Open
11 of 12 Seats Available
    • Notes: Entrepreneurship & Small Business Learning Community requires concurrent enrollment in EPS195 33608, SBS200 33690, SBS202 33610, SBS203 33611, SBS204 33612, SBS213 33613, SBS214 33614, and SBS220 33615
      Class Meets for Three (3) Weeks
      Learning Community
      Flex Start Class
      Entrepreneur Program
      Class 33614 costs include SBS Course Fee: $5
  • Textbook info pending