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Small Business Customer Relations (SBS214) 1 Credit

Developing and improving customer relations for the small business. Planning and delivering quality customer service. Includes topics on attitude of employees, customer perceptions and motivations, handling customer dissatisfaction, and developing customer, supplier, vendor, and distributor loyalty. Prerequisites: None.

Class# Semester Location Delivery Dates Days Times Instructor Availability
37374 Fall 2021 South Mountain
CEC Learning Studio
In Person 11/30/2021 - 12/02/2021 Tu,Th 6:00PM - 9:20PM
  • L. Winslow
Open
12 of 12 Seats Available