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MGT126: Customer Service Skills and Strategies – 3 credits

Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.

Class# Location Delivery Dates Days Times Instructors Availability
31739
Scottsdale
On Your Time Online
Online
10/2412/16
Fall 2022
N/A
N/A
  • N. Francone
Open
19 of 25 Seats Available
    • Notes: This class meets for an 8-week period during the full length semester. Students should expect an increased amount of work each week during the 8 weeks as compared to the same class offered in the full semester. Students are encouraged to work with an academic advisor to be sure their course load is balanced over the course of a given semester.
      ONLINE CLASS. All classwork can be completed entirely online.
      This class is only offered in the Fall