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Customer Service Skills and Strategies (MGT126) 3 Credits

Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.

Class# Semester Location Delivery Dates Days Times Instructor Availability
17626 Fall 2020 Scottsdale
On Your Time Online
Online 09/21/2020 - 11/13/2020 N/A N/A
  • N. Francone
Class Started
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  • Notes
    • Class Notes: 8-Week Class
      On Your Time Online classes do not meet at specific class times. Coursework must be completed according to deadlines. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified.
      Class 17626 costs include MGT Course Fee: $3