5 Courses / 6 Classes found

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MGT126: Customer Service Skills and Strategies – 3 credits

Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.

Class# Location Delivery Dates Days Times Instructors Availability
17971
Scottsdale
Online Course
Online
10/26 – 12/18
Fall 2026
N/A
N/A
  • J. Zezza
Open
6 of 25 seats available
  • This class meets for an 8-week period during the full length semester. Students should expect an increased amount of work each week during the 8 weeks as compared to the same class offered in the full semester. Students are encouraged to work with an academic advisor to be sure their course load is balanced over the course of a given semester.
    This class is only offered in the Fall

MGT175: Business Organization and Management – 3 credits

Covers basic principles of managing quality and performance in organizations. Covers management functions: planning, organizing, leading, and controlling. Emphasizes continual improvement, ethics, and social responsibility. Prerequisites: None.

Class# Location Delivery Dates Days Times Instructors Availability
17977
Scottsdale
Online Course
Online
8/24 – 10/16
Fall 2026
N/A
N/A
  • S. Sandblom
Open
2 of 25 seats available
  • This class meets for an 8-week period during the full length semester. Students should expect an increased amount of work each week during the 8 weeks as compared to the same class offered in the full semester. Students are encouraged to work with an academic advisor to be sure their course load is balanced over the course of a given semester.

MGT229: Management and Leadership I – 3 credits

Covers management concepts and applications for business, industry, and government organizations. Prerequisites: None.

General Education Designations: Social-Behavioral Sciences [SB], Social and Behavioral Sciences [SCB]

Class# Location Delivery Dates Days Times Instructors Availability
18886
Scottsdale
Online Course
Online
8/24 – 10/16
Fall 2026
N/A
N/A
  • Staff
Closed
No seats available
  • This class meets for an 8-week period during the full length semester. Students should expect an increased amount of work each week during the 8 weeks as compared to the same class offered in the full semester. Students are encouraged to work with an academic advisor to be sure their course load is balanced over the course of a given semester.
    Open Educational Resources (OER) are learning, teaching, and research materials in any format and medium that reside in the public domain or have an open license copyright that permits no-cost access, re-use, re-purpose, retention, redistribution, and adaptation by others.
18927
Scottsdale
Online Course
Online
10/26 – 12/18
Fall 2026
N/A
N/A
  • N. Francone
Open
13 of 25 seats available
  • This class meets for an 8-week period during the full length semester. Students should expect an increased amount of work each week during the 8 weeks as compared to the same class offered in the full semester. Students are encouraged to work with an academic advisor to be sure their course load is balanced over the course of a given semester.
    Open Educational Resources (OER) are learning, teaching, and research materials in any format and medium that reside in the public domain or have an open license copyright that permits no-cost access, re-use, re-purpose, retention, redistribution, and adaptation by others.

MGT251: Human Relations in Business – 3 credits

Analysis of motivation, leadership, communications, and other human factors. Cultural differences that may create conflict and affect morale individually and within organizations. Prerequisites: None. MGT101 or MGT175 or MGT229 suggested, but not required.

Class# Location Delivery Dates Days Times Instructors Availability
18500
Scottsdale
Online Course
Online
8/24 – 10/16
Fall 2026
N/A
N/A
  • B. Crockett
Open
1 of 25 seats available
  • This class meets for an 8-week period during the full length semester. Students should expect an increased amount of work each week during the 8 weeks as compared to the same class offered in the full semester. Students are encouraged to work with an academic advisor to be sure their course load is balanced over the course of a given semester.

MGT253: Owning and Operating a Small Business – 3 credits

Starting, organizing, and operating a small business, including location, finance management processes, advertisement and promotion, credit, inventory control and ethics. Prerequisites: None.

Class# Location Delivery Dates Days Times Instructors Availability
17978
Scottsdale
Online Course
Online
10/26 – 12/18
Fall 2026
N/A
N/A
  • M. Barton
Open
5 of 25 seats available
  • This class meets for an 8-week period during the full length semester. Students should expect an increased amount of work each week during the 8 weeks as compared to the same class offered in the full semester. Students are encouraged to work with an academic advisor to be sure their course load is balanced over the course of a given semester.
    Low-Textbook-Cost Class: The total cost of the required materials for this course is $40 or less.