Search Results
MGT126: Customer Service Skills and Strategies
– 3 credits
Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.
Class#
Location
Delivery
Dates
Days
Times
Instructors
Availability
11146
Scottsdale
Online Course
Online
10/27 –
12/19
Fall 2025
N/A
N/A
- N. Francone
Open
11 of 25 seats available
-
Notes
- Notes: This class meets for an 8-week period during the full length semester. Students should expect an increased amount of work each week during the 8 weeks as compared to the same class offered in the full semester. Students are encouraged to work with an academic advisor to be sure their course load is balanced over the course of a given semester.
This class is only offered in the Fall
-
Book Information
MGT175: Business Organization and Management
– 3 credits
Covers basic principles of managing quality and performance in organizations. Covers management functions: planning, organizing, leading, and controlling. Emphasizes continual improvement, ethics, and social responsibility. Prerequisites: None.
Class#
Location
Delivery
Dates
Days
Times
Instructors
Availability
11153
Scottsdale
Online Course
Online
08/25 –
10/17
Fall 2025
N/A
N/A
- H. Langdon
Open
5 of 25 seats available
-
Notes
- Notes: This class meets for an 8-week period during the full length semester. Students should expect an increased amount of work each week during the 8 weeks as compared to the same class offered in the full semester. Students are encouraged to work with an academic advisor to be sure their course load is balanced over the course of a given semester.
-
Book Information
12040
Scottsdale
Online Course
Online
10/27 –
12/19
Fall 2025
N/A
N/A
- E. Nilsson
Open
19 of 25 seats available
-
Notes
- Notes: This class meets for an 8-week period during the full length semester. Students should expect an increased amount of work each week during the 8 weeks as compared to the same class offered in the full semester. Students are encouraged to work with an academic advisor to be sure their course load is balanced over the course of a given semester.
-
Textbook info pending
MGT229: Management and Leadership I
– 3 credits
Covers management concepts and applications for business, industry, and government organizations. Prerequisites: None.
General Education Designations: SB
Class#
Location
Delivery
Dates
Days
Times
Instructors
Availability
12208
Scottsdale
Online Course
Online
08/25 –
10/17
Fall 2025
N/A
N/A
- J. Guess
Open
1 of 25 seats available
-
Notes
- Notes: This class meets for an 8-week period during the full length semester. Students should expect an increased amount of work each week during the 8 weeks as compared to the same class offered in the full semester. Students are encouraged to work with an academic advisor to be sure their course load is balanced over the course of a given semester.
Open Educational Resources (OER) are learning, teaching, and research materials in any format and medium that reside in the public domain or have an open license copyright that permits no-cost access, re-use, re-purpose, retention, redistribution, and adaptation by others.
-
Book Information
12268
Scottsdale
Online Course
Online
10/27 –
12/19
Fall 2025
N/A
N/A
- N. Francone
Open
13 of 25 seats available
-
Notes
- Notes: This class meets for an 8-week period during the full length semester. Students should expect an increased amount of work each week during the 8 weeks as compared to the same class offered in the full semester. Students are encouraged to work with an academic advisor to be sure their course load is balanced over the course of a given semester.
Open Educational Resources (OER) are learning, teaching, and research materials in any format and medium that reside in the public domain or have an open license copyright that permits no-cost access, re-use, re-purpose, retention, redistribution, and adaptation by others.
-
Book Information
MGT251: Human Relations in Business
– 3 credits
Analysis of motivation, leadership, communications, and other human factors. Cultural differences that may create conflict and affect morale individually and within organizations. Prerequisites: None. MGT101 or MGT175 or MGT229 suggested, but not required.
Class#
Location
Delivery
Dates
Days
Times
Instructors
Availability
11745
Scottsdale
Online Course
Online
08/25 –
10/17
Fall 2025
N/A
N/A
- B. Crockett
Closed
No seats available
-
Notes
- Notes: This class meets for an 8-week period during the full length semester. Students should expect an increased amount of work each week during the 8 weeks as compared to the same class offered in the full semester. Students are encouraged to work with an academic advisor to be sure their course load is balanced over the course of a given semester.
-
Book Information
26074
Scottsdale
Online Course
Online
10/27 –
12/19
Fall 2025
N/A
N/A
- B. Crockett
Open
15 of 25 seats available
-
Notes
- Notes: This class meets for an 8-week period during the full length semester. Students should expect an increased amount of work each week during the 8 weeks as compared to the same class offered in the full semester. Students are encouraged to work with an academic advisor to be sure their course load is balanced over the course of a given semester.
-
Book Information
MGT253: Owning and Operating a Small Business
– 3 credits
Starting, organizing, and operating a small business, including location, finance management processes, advertisement and promotion, credit, inventory control and ethics. Prerequisites: None.
Class#
Location
Delivery
Dates
Days
Times
Instructors
Availability
11154
Scottsdale
Online Course
Online
09/08 –
12/19
Fall 2025
N/A
N/A
- M. Barton
Open
6 of 25 seats available
-
Notes
- Notes: This class meets for an 8-week period during the full length semester. Students should expect an increased amount of work each week during the 8 weeks as compared to the same class offered in the full semester. Students are encouraged to work with an academic advisor to be sure their course load is balanced over the course of a given semester.
Low-Textbook-Cost Class: The total cost of the required materials for this course is $40 or less.
-
Book Information
MGT126: Customer Service Skills and Strategies – 3 credits
Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.
| Class# | Location | Delivery | Dates | Days | Times | Instructors | Availability |
|---|---|---|---|---|---|---|---|
|
11146
|
Scottsdale
Online Course |
Online
|
10/27 –
12/19
Fall 2025 |
N/A
|
N/A
|
|
Open
11 of 25 seats available |
|
|||||||
MGT175: Business Organization and Management – 3 credits
Covers basic principles of managing quality and performance in organizations. Covers management functions: planning, organizing, leading, and controlling. Emphasizes continual improvement, ethics, and social responsibility. Prerequisites: None.
| Class# | Location | Delivery | Dates | Days | Times | Instructors | Availability |
|---|---|---|---|---|---|---|---|
|
11153
|
Scottsdale
Online Course |
Online
|
08/25 –
10/17
Fall 2025 |
N/A
|
N/A
|
|
Open
5 of 25 seats available |
|
|||||||
|
12040
|
Scottsdale
Online Course |
Online
|
10/27 –
12/19
Fall 2025 |
N/A
|
N/A
|
|
Open
19 of 25 seats available |
|
|||||||
MGT229: Management and Leadership I – 3 credits
Covers management concepts and applications for business, industry, and government organizations. Prerequisites: None.
General Education Designations: SB
| Class# | Location | Delivery | Dates | Days | Times | Instructors | Availability |
|---|---|---|---|---|---|---|---|
|
12208
|
Scottsdale
Online Course |
Online
|
08/25 –
10/17
Fall 2025 |
N/A
|
N/A
|
|
Open
1 of 25 seats available |
|
|||||||
|
12268
|
Scottsdale
Online Course |
Online
|
10/27 –
12/19
Fall 2025 |
N/A
|
N/A
|
|
Open
13 of 25 seats available |
|
|||||||
MGT251: Human Relations in Business – 3 credits
Analysis of motivation, leadership, communications, and other human factors. Cultural differences that may create conflict and affect morale individually and within organizations. Prerequisites: None. MGT101 or MGT175 or MGT229 suggested, but not required.
| Class# | Location | Delivery | Dates | Days | Times | Instructors | Availability |
|---|---|---|---|---|---|---|---|
|
11745
|
Scottsdale
Online Course |
Online
|
08/25 –
10/17
Fall 2025 |
N/A
|
N/A
|
|
Closed
No seats available |
|
|||||||
|
26074
|
Scottsdale
Online Course |
Online
|
10/27 –
12/19
Fall 2025 |
N/A
|
N/A
|
|
Open
15 of 25 seats available |
|
|||||||
MGT253: Owning and Operating a Small Business – 3 credits
Starting, organizing, and operating a small business, including location, finance management processes, advertisement and promotion, credit, inventory control and ethics. Prerequisites: None.
| Class# | Location | Delivery | Dates | Days | Times | Instructors | Availability |
|---|---|---|---|---|---|---|---|
|
11154
|
Scottsdale
Online Course |
Online
|
09/08 –
12/19
Fall 2025 |
N/A
|
N/A
|
|
Open
6 of 25 seats available |
|
|||||||