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HRM130: Guest Services Management – 3 credits

Examines organization and management of the hotel front office and guest service operations. Explores key front office functions and related systems and skills necessary to ensure guest satisfaction and efficient operations. Prerequisites: None.

Class# Location Delivery Dates Days Times Instructors Availability
18061
Scottsdale
Online Course
Online
8/24 – 10/16
Fall 2026
N/A
N/A
  • B. Kilker
Open
21 of 25 seats available
  • Costs include HRM Course Fee: $5.00
  • This class meets for an 8-week period during the full length semester. Students should expect an increased amount of work each week during the 8 weeks as compared to the same class offered in the full semester. Students are encouraged to work with an academic advisor to be sure their course load is balanced over the course of a given semester.
    All registered students must contact the instructor by the class start date. https://directory.scottsdalecc.edu
    Students must obtain required textbooks and/or other materials prior to the class start date.
    Class 18061 costs include HRM Course Fee: $5