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MGT126: Customer Service Skills and Strategies
– 3 credits
Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.
Class#
Location
Delivery
Dates
Days
Times
Instructors
Availability
17846
Paradise Valley
ONLINE
Online
03/17 –
05/09
Spring 2025
N/A
N/A
- O. Duarte
Open
5 of 23 Seats Available
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Notes
- Notes: Online courses require reliable internet access. If you have not taken an online course or used the Canvas Classroom, please contact the PVCC Technology Help Desk for more information at 602.787.7780.
Online classes do not meet at specific class times. Coursework must be completed according to deadlines. Students are required to have access to a computer or mobile device.
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Book Information
MGT126: Customer Service Skills and Strategies – 3 credits
Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.
| Class# | Location | Delivery | Dates | Days | Times | Instructors | Availability |
|---|---|---|---|---|---|---|---|
|
17846
|
Paradise Valley
ONLINE |
Online
|
03/17 –
05/09
Spring 2025 |
N/A
|
N/A
|
|
Open
5 of 23 Seats Available |
|
|||||||