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MGT126: Customer Service Skills and Strategies – 3 credits

Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.

Class# Location Delivery Dates Days / Times Instructors Availability
16039
Paradise Valley
ONLINE
Online
3/22 – 5/14
Spring 2027
N/A
  • O. Duarte
Open
18 of 23 seats available
  • Online courses require reliable internet access. If you have not taken an online course or used the Canvas Classroom, please contact the PVCC Technology Help Desk for more information at 602.787.7780.
    Online classes do not meet at specific class times. Coursework must be completed according to deadlines. Students are required to have access to a computer or mobile device.
    This course may require one or more in-person proctored test(s) on date(s) listed in the syllabus. There may be an additional cost associated with taking the exam at a location other than the campus where the class is offered.
  • Textbook info pending