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Customer Service Skills and Strategies (MGT126) 3 Credits

Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.

Class#	Semester	Location	Delivery	Dates	Days	Times	Instructor	Availability
31018	Spring 2021	Paradise Valley ONLINE	Online	03/22/2021 - 05/14/2021	N/A	N/A	O. Duarte	Open 4 of 23 Seats Available
	Notes Class Notes: Online courses require reliable internet access. If you have not taken an online course or used the Canvas Classroom, go to https://www.paradisevalley.edu/academics/distance-learning/online-briefing to read the Online Briefing and take the tutorial. Contact Distance Learning for more information: 602-787-6750. Online classes do not meet at specific class times. Coursework must be completed according to deadlines. Students are required to have access to a computer or mobile device. Flex Start Class Book Information Get Books at Bookstore