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MGT126: Customer Service Skills and Strategies – 3 credits

Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.

MGT175: Business Organization and Management – 3 credits

Covers basic principles of managing quality and performance in organizations. Covers management functions: planning, organizing, leading, and controlling. Emphasizes continual improvement, ethics, and social responsibility. Prerequisites: None.

MGT180: Retail Management – 3 credits

The role of management in retailing and retail performance. Challenges and processes of retail management across various institutions. Prerequisites: None.

MGT229: Management and Leadership I – 3 credits

Covers management concepts and applications for business, industry, and government organizations. Prerequisites: None.

General Education Designations: Social-Behavioral Sciences [SB], Social and Behavioral Sciences [SCB]

MGT247: Compensation and Benefits – 3 credits

Techniques and methodology for planning, coordinating and monitoring effective compensation and benefits programs within human resources. Prerequisites: None.

MGT251: Human Relations in Business – 3 credits

Analysis of motivation, leadership, communications, and other human factors. Cultural differences that may create conflict and affect morale individually and within organizations. Prerequisites: None. MGT101 or MGT175 or MGT229 suggested, but not required.

MGT253: Owning and Operating a Small Business – 3 credits

Starting, organizing, and operating a small business, including location, finance management processes, advertisement and promotion, credit, inventory control and ethics. Prerequisites: None.

MGT270AA: Management Internship – 1 credit

Management work experience in a business or industry. Note: MGT270AA may be repeated for a total of three (3) credit hours. Prerequisites: Permission of Department or Division.

MGT270AB: Management Internship – 2 credits

Management work experience in a business or industry. Note: MGT270AB may be repeated for a total of six (6) credit hours. Prerequisites: Permission of Department or Division.

MGT270AC: Management Internship – 3 credits

Management work experience in a business or industry. 80 hours of designated work per credit. Note: MGT270AC may be repeated for a total of six (6) credits. Prerequisites: Permission of Department or Division.

MGT276: Human Resources Management – 3 credits

Human resource planning, staffing, training, compensating, and appraising employees in organizations.
Prerequisites: None. MGT101 or MGT175 or MGT229 suggested, but not required. Note: MGT101 or MGT175 or MGT229 suggested but not required.

MGT286: Human Resource Employment Management – 3 credits

Techniques and methodology for coordinating and monitoring effective employment selection practices. Includes description of employment functions, staffing analysis, employment recruitment and advertising, applicant screening, interviewing and reference checking, employee selection and placement within a human resources division. Prerequisites: A grade of C or better in MGT276 or permission of Department or Division.