Matched 1 Courses / 1 Classes
Customer Service Skills and Strategies (MGT126) 3 Credits
Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.
| Class# | Semester | Location | Delivery | Dates | Days | Times | Instructor | Availability |
|---|---|---|---|---|---|---|---|---|
| 17860 | Fall 2021 |
Phoenix
ONLINE CANVAS |
Online | 09/20/2021 - 12/17/2021 | N/A | N/A |
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Open
21 of 24 Seats Available |
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