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Customer Service Skills and Strategies (MGT126) 3 Credits

Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.

Class# Semester Location Delivery Dates Days Times Instructor Availability
17860 Fall 2021 Phoenix
Online 09/20/2021 - 12/17/2021 N/A N/A
  • A. Zingg
21 of 24 Seats Available