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MGT126: Customer Service Skills and Strategies – 3 credits

Explores strategies to help improve job performance and develop a service-oriented philosophy. Uses practical training concepts and techniques to demonstrate how superior customer service can lead to competitive advantage and profitability in business. Focuses on both internal and external customers, interactions among people, processes, and systems within the organization and how to integrate these areas into a total quality delivery program. Prerequisites: None.

Class# Location Delivery Dates Days Times Instructors Availability
17361
Mesa
Online Course
Online
10/19 – 12/18
Fall 2026
N/A
N/A
  • R. Toler Jr
Open
3 of 30 seats available
  • This is an Online class that does not meet at specific class times. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified.
    Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on https://www.mesacc.edu/online/get-started for additional information.
  • Textbook info pending
17723
Mesa
Online Course
Online
8/24 – 10/16
Fall 2026
N/A
N/A
  • T. Marengo
Closed
No seats available
  • This is an Online class that does not meet at specific class times. Students are required to have access to a computer or mobile device, and Internet access, unless otherwise specified.
    Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on https://www.mesacc.edu/online/get-started for additional information.
  • Textbook info pending