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Examines skills, tools and strategies necessary for becoming a computer help-desk or end-user support professional. Prerequisites: None.

Class#	Location	Delivery	Dates	Days	Times	Instructors	Availability
16239	GateWay Online	Online	08/25 – 10/17 Fall 2025	N/A	N/A	B. Rice	Open 21 of 24 seats available
16239	Notes Notes: Students taking this class have access to Gateway's on-campus Advanced Cyber Systems Lab (MA2108) to supplement their learning with hands-on activities and in-person tutoring. The class is a condensed, fast-paced instructional format, with all course competencies being covered in a compressed time-frame. The class does have a specific meeting schedule. However, students may be required to meet virtually with the instructor and/or classmates at agreed-upon dates and times throughout the course. Students are required to have access to a computer or mobile device, and Internet access. CANVAS is used as the learning management system. Students not logging into CANVAS on the first day of class may be withdrawn. Book Information Get books at the Bookstore