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SBS214: Small Business Customer Relations – 1 credit

Developing and improving customer relations for the small business. Planning and delivering quality customer service. Includes topics on attitude of employees, customer perceptions and motivations, handling customer dissatisfaction, and developing customer, supplier, vendor, and distributor loyalty. Prerequisites: None.

Class# Location Delivery Dates Days Times Instructors Availability
10406
Glendale
Online Class
Online
04/2204/29
Spring 2023
N/A
N/A
  • Y. Facio
Open
11 of 24 Seats Available
    • Notes: Flex Start Class
      2-Week class
      ONLINE
      Online classes are completely asynchronous but may include optional synchronous components such as review sessions, office hours, etc.

      Students are required to have access to a computer/mobile device and Internet access, and a webcam may be necessary for specific classes.

      Students are required to submit an initial assignment due within the first few days of class.

      For information about how to get started, go to https://www.gccaz.edu/online/readiness. Click 'Canvas' link in column on the left and then click 'Log in to Canvas': https://learn.maricopa.edu
      Class 10406 costs include SBS Course Fee: $2
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