1. Trade Technician's Soft Skills Manual (Required)
   ISBN: 9781111313814
   Author: Coscia
   Estimated Price: $68.75 (new)
   New Retail Price: 68.75, Used Retail Price: 51.75. This is not a Rental Title.
2. Customer Service Skills for Service Desk Professio (Required)
   4th edition
   ISBN: 9781285063584
   Author: Knapp
   Estimated Price: $219.50 (new)
   New Retail Price: 219.50, Used Retail Price: 164.75, New Rental Fee: 0.00, Used Rental Fee: 54.88.