Matched 5 Courses / 13 Classes

Quality Customer Service (TQM101) 3 Credits

Examines the nature of quality customer service and the attitudes, knowledge, and skill needed to work effectively in a quality customer service environment. Foundation skills for quality customer services are taught, applied, and practiced. Prerequisites: None.

Class# Semester Location Delivery Dates Days Times Instructor Availability
39161 Fall 2020 Mesa: Dobson Campus
On Your Time Online Course
Online 08/24/2020 - 10/16/2020 N/A N/A
  • Staff
Open
24 of 25 Seats Available
Class# Semester Location Delivery Dates Days Times Instructor Availability
27029 Fall 2020 Rio Salado
Online Class
Online: You can start on any Monday between dates: 08/24/2020 - 10/12/2020 N/A N/A
  • Staff
Open
24 of 25 Seats Available
Class# Semester Location Delivery Dates Days Times Instructor Availability
27048 Fall 2020 Rio Salado
Online Class
Online: You can start on any Monday between dates: 10/19/2020 - 12/07/2020 N/A N/A
  • Staff
Open
25 of 25 Seats Available
Class# Semester Location Delivery Dates Days Times Instructor Availability
27014 Fall 2020 Rio Salado
Print Based
Print Based: You can start on any Monday between dates: 08/24/2020 - 10/12/2020 N/A N/A
  • Staff
Open
25 of 25 Seats Available
  • Notes
    • Class Notes: Fourteen (14) Week Class
      This is a correspondence class. Only the cost of tuition, fees and books is permitted for financial aid. Students pursuing a certificate program are not permitted to receive federal financial aid for correspondence classes. Students cannot complete more than 50% of their program of study via correspondence courses. If you use financial aid to pay for school, please review Section II of your Financial Aid Terms and Conditions at the following web site:
      http://www.riosalado.edu/financial_aid/terms-conditions/Pages/default.aspx .
Class# Semester Location Delivery Dates Days Times Instructor Availability
27033 Fall 2020 Rio Salado
Print Based
Print Based: You can start on any Monday between dates: 10/19/2020 - 12/07/2020 N/A N/A
  • Staff
Open
25 of 25 Seats Available
  • Notes
    • Class Notes: Fourteen (14) Week Class
      This is a correspondence class. Only the cost of tuition, fees and books is permitted for financial aid. Students pursuing a certificate program are not permitted to receive federal financial aid for correspondence classes. Students cannot complete more than 50% of their program of study via correspondence courses. If you use financial aid to pay for school, please review Section II of your Financial Aid Terms and Conditions at the following web site:
      http://www.riosalado.edu/financial_aid/terms-conditions/Pages/default.aspx .

Leadership and Empowerment Strategies (TQM220) 2 Credits

Methods for facilitating teams and empowering employees which effectively enable all employees to act upon a shared vision. Prerequisites: None.

Class# Semester Location Delivery Dates Days Times Instructor Availability
35172 Fall 2020 Mesa: Dobson Campus
On Your Time Online Course
Online: Open Entry/Open Exit 08/24/2020 - 10/16/2020 N/A N/A
  • Staff
Open
22 of 25 Seats Available
  • Notes
    • Class Notes: Class 35172 Online classes are conducted exclusively via the Internet. Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on www.mesacc.edu/elearning/get-started for additional information. Students may contact instructor at: keri.sanders@mesacc.edu
      Class 35172 Students will have 8 weeks from their start date to complete the class. OEE students may work at the open labs at Southern & Dobson and Red Mountain. OEE students must have the appropriate software to work from home. If you have questions about Open Entry classes, please contact the Open Entry Team at openentry@mesacc.edu.

Teamwork Dynamics (TQM230) 2 Credits

Theory and practice of how team members and team leaders use listening, negotiating and interpersonal skills for the enhancement of team process. Included are concepts of team development and team problem-solving techniques. Prerequisites: None.

Class# Semester Location Delivery Dates Days Times Instructor Availability
27030 Fall 2020 Rio Salado
Online Class
Online: You can start on any Monday between dates: 08/24/2020 - 10/12/2020 N/A N/A
  • Staff
Open
25 of 25 Seats Available
  • Notes
    • Class Notes: Ten (10) Week Class
      8-week class option available
      All textbook and course materials available at no or low cost (<$40) - may include OER (Open Educational Resources).
      Microsoft Word is required.
Class# Semester Location Delivery Dates Days Times Instructor Availability
27049 Fall 2020 Rio Salado
Online Class
Online: You can start on any Monday between dates: 10/19/2020 - 12/07/2020 N/A N/A
  • Staff
Open
25 of 25 Seats Available
  • Notes
    • Class Notes: Ten (10) Week Class
      8-week class option available
      Microsoft Word is required.
      All textbook and course materials available at no or low cost (<$40) - may include OER (Open Educational Resources).
Class# Semester Location Delivery Dates Days Times Instructor Availability
31531 Fall 2020 Rio Salado
Print Based
Print Based: You can start on any Monday between dates: 08/24/2020 - 10/12/2020 N/A N/A
  • Staff
Open
25 of 25 Seats Available
  • Notes
    • Class Notes: Ten (10) Week Class
      This is a correspondence class. Only the cost of tuition, fees and books is permitted for financial aid. Students pursuing a certificate program are not permitted to receive federal financial aid for correspondence classes. Students cannot complete more than 50% of their program of study via correspondence courses. If you use financial aid to pay for school, please review Section II of your Financial Aid Terms and Conditions at the following web site:
      http://www.riosalado.edu/financial_aid/terms-conditions/Pages/default.aspx .
      8-week class option available
Class# Semester Location Delivery Dates Days Times Instructor Availability
32067 Fall 2020 Rio Salado
Print Based
Print Based: You can start on any Monday between dates: 10/19/2020 - 12/07/2020 N/A N/A
  • Staff
Open
25 of 25 Seats Available
  • Notes
    • Class Notes: Ten (10) Week Class
      This is a correspondence class. Only the cost of tuition, fees and books is permitted for financial aid. Students pursuing a certificate program are not permitted to receive federal financial aid for correspondence classes. Students cannot complete more than 50% of their program of study via correspondence courses. If you use financial aid to pay for school, please review Section II of your Financial Aid Terms and Conditions at the following web site:
      http://www.riosalado.edu/financial_aid/terms-conditions/Pages/default.aspx .
      8-week class option available

Motivation, Evaluation, and Recognition Systems (TQM235) 2 Credits

Presents methods for benchmarking, assessing team performance, linking recognition to team performance, and valuing victories and mistakes with all personnel. Prerequisites: None.

Class# Semester Location Delivery Dates Days Times Instructor Availability
35153 Fall 2020 Mesa: Dobson Campus
On Your Time Online Course
Online: Open Entry/Open Exit 08/22/2020 - 10/16/2020 N/A N/A
  • Staff
Open
22 of 25 Seats Available
  • Notes
    • Class Notes: Class 35153 Online classes are conducted exclusively via the Internet. Before enrolling in their first online class at MCC, students need to view the online orientation and complete the readiness survey on www.mesacc.edu/elearning/get-started for additional information. Students may contact instructor at: daniel.piercy@mesacc.edu
      Class 35153 Students will have 8 weeks from their start date to complete the class. OEE students may work at the open labs at Southern & Dobson and Red Mountain. OEE students must have the appropriate software to work from home. If you have questions about Open Entry classes, please contact the Open Entry Team at openentry@mesacc.edu.

Project Management In Quality Organizations (TQM240) 3 Credits

Presents methods for quality organizations in how to plan and schedule a project in use of Critical Path Method (CPM) and Program Evaluation and Review Technique (PERT) techniques and software to monitor and control projects. Prerequisites: None.

Class# Semester Location Delivery Dates Days Times Instructor Availability
19378 Fall 2020 GateWay
Live Online Class
Live Online 08/26/2020 - 10/14/2020 W 5:30PM - 6:30PM
  • Staff
Open
10 of 32 Seats Available
  • Notes
    • Class Notes: Course located at Washington Campus. Maximum enrollment in this section is 2 students. This class is combined with Project Mgmt Quality Orgs TQM 240 class #19377 (W 5:30-8:15 p.m.). The combined classes may have a total of 32 students. Students not attending the first day of class may be dropped.
Class# Semester Location Delivery Dates Days Times Instructor Availability
33404 Fall 2020 Mesa: Dobson Campus
On Your Time Online Course
Online 08/24/2020 - 10/16/2020 N/A N/A
  • Staff
Open
11 of 24 Seats Available